I transfer my mobile number to a different provider after only one day of service where is my refund

Jun jie Lin
Jun jie Lin Posts: 1 ✭✭
in My Mobile
I transfer my mobile number to a different service provider because your service is terrible. I have also unsubscribe from your service and yet I don't access to get a refund and no chat is available. please help otherwise I will have to initiate a chargeback. I have submitted two complains in your contact form and still nothing.
Thank you.

Answers

  • Mike
    Mike Posts: 21,577 ✭✭

    You need to contact the support

     

    CHAT
    Please contact the support

    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

  • Whizz
    Whizz Posts: 23,093 admin
    Hi Jun,
    If you had less than 15 days of service with Fizz, you will automatically receive a refund to your credit card/ There is nothing for you to do on your end. Sorry to hear that you're leaving us!
    Jay
This discussion has been closed.

Categories