How to cancel service change for Account# 76584841 done by mistake?

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Karim Samaali Samaali
Karim Samaali Samaali Posts: 1 ✭✭
in Internet
*****URGENT***
Hi
I want to cancel the Internet service change request done by mistake for my account # 7xxxxxx to begin next invoicing period.
I will keep my actual service with the promotional price.

Answers

  • Irene
    Irene Posts: 4,101 ✭✭
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    Contact the support by chat or filling a form.

    To chat with the support, make sure that:

    • You're logged into your Fizz account.

    • You're active on a help page. https://fizz.ca/en/contact-us

    • You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).
    • You have disabled any ad blockers in your browser.

    If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.

    Or from the panel My Profile -> Contact Form 

    Or you can send a message using facebook https://facebook.com/fizzca

  • Kovid
    Kovid Posts: 588 ✭✭
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    The fastest way to reverse a mistake is to chat with Fizz immediately.
    use this link to bring in the chat bubble: https://fizz.ca/en/contact-us
  • Whizz
    Whizz Posts: 19,101 admin
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    Hi Karim,
    If you proceeded to change your internet plan - you can easily cancel the change before your next renewal by clicking on "manage plan" -> "adjust plan"
    Jay
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