Incorrect Amount charged on Credit Card
Amruta Salunke
Posts: 1 ✭✭
My Bill amount was 36.62$, but i was charged 39.62$. What should i do to get the balance refund? Where should i raise the issue.
11
Answers
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Probabily 4Go + SMS + Calls + 911 = 34.46+TX = 39.62 in quebec7
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Log to your Fizz Account : https://fizz.ca/en
- My Plans ---> Transaction History ---> Then select your transaction Date
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Voila, here's your bill. (don't forget the taxes) as irene said7 -
Oh, and you are no dealing with Fizz personnel in here... you are in the Community Hub. We can't accès your account or for that matter, any Fizz administrative tools.5
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I had the same issue last month where my credit card was overcharged.
I contacted Fizz by chat and they asked for some screenshots of my credit card report and I got the refund.6 -
Same problem as me, I created a ticket, and I got a refund7
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You need to contact Fizz support5
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You can also fill a contact form
From the panel My Profile -> Contact Form (the subjects are limited)2 -
There support is awfull, I have two numbers under my account with same exact options yet one is randomly $3 more. Numb skulls support agents cant do basic math and are telling me it's tax? Seriously? Over a week and they close my ticket with no reason and when I followed up got "are technical team is looking into it".4
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Should be the taxes!2
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I was charged for voicemail, then my free voicemail upgrade ADDED another $1 to my bill. I got an immediate refund last month when I contacted customer service though.3
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Contact fizz by chat or facebook, and provide the proof of your credit card being overcharged. They should refund you.5
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As usual someone post the question and we do not hear back from him.
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Hello Amruta Salunke,
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a wonderful day!
-Bogdan1
This discussion has been closed.