How to remove add-on?

Anh-Tuan C.
Anh-Tuan C. Posts: 6 ✭✭
in My Mobile
Is there any way to remove an add on? I thought it was a one time purchase (for one month only) and bought a 60min call to the US but have been charged for the add on every month since then.

Answers

  • Mike
    Mike Posts: 21,573 ✭✭

    I thought that was one time purchase me too.

    Probably you are better-off to contact the support

    Here you are in a public forum. You need to contact the support.

    CHAT

    Please contact the support

    Go on this page https://fizz.ca/en/contact-us, if you are not connect login

    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    FORM

    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

  • Whizz
    Whizz Posts: 23,079 admin
    Hello Anh-Tuan Cung,
    In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    Thank you very much for your understanding.
    Have a wonderful day!
    -Bogdan
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