If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.

Why am I being charged 10 cents per minutes for calls when I bought a 60 minutes pack?

I bought a 60 minutes for calls pack and made a couple calls. When I look how many minutes I used it says 0. I looked at my wallet and my calls were charged to my wallet 10 cents per minutes instead. Is that a bug, or do I need to activate my minutes or something?

Answers

  • Mike
    Mike Posts: 18,409

    The add-ons are applied when you buy. Do you have a Quebec coverage and you call outside Quebec?

    If you selected the Quebec coverage in your plan, consider buying a Travel Add-on or an International call Add-on to make your calls to Canada or the United States.

  • Bigjac09
    Bigjac09 Posts: 2
    They were local call from Montreal, where I live, or 800 commercial numbers. They were all incoming calls.
  • Mike
    Mike Posts: 18,409

    Therefore, I believe is a bug

    since

     

    How long does it take to activate an Add-On? How long does it last?

    Add-Ons are active immediately. They’re valid until the end of your next payment cycle.

    In other words, if there are 10 days left on your current payment cycle, your Add-On will be valid for approximately 40 days.

     

    Contact the support

    CHAT

    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon

    FACEBOOK
    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subject are limited)

     

     

  • kobray
    kobray Posts: 98
    it's a system glitch, contact them
  • Whizz
    Whizz Posts: 7,841
    Hello Bigjac09,
    In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    Thank you very much for your understanding.
    Have a wonderful day!
    -Bogdan
This discussion has been closed.