At the moment of putting a referral code It marked error again and again?

I was asked about my billing info and at the referral spot I tried several times to put in the code and I marked error(XLG8O).

Answers

  • gremiobr
    gremiobr Posts: 237
    Try to contact Fiiz by:
    CHAT
    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon.
    FACEBOOK
    You can also send a message by Facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
     
    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subjects are limited)
  • gremiobr
    gremiobr Posts: 237
    Try to contact Fiiz by:
    CHAT
    Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon.
    FACEBOOK
    You can also send a message by Facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)
     
    FORM
    You can also fill a contact form
    From the panel My Profile -> Contact Form (the subjects are limited)
  • gremiobr
    gremiobr Posts: 237
    Try to contact fizz by chat or Facebook messenger to check
  • ZGuo
    ZGuo Posts: 21
    Sometimes it happens on handheld device, try to do it on your computer, less problems.
  • DavidP
    DavidP Posts: 300
    Try to erase the cache memory. G3G45
  • MARROY
    MARROY Posts: 47
    I would try entering the code manually, not copy & pasting as sometimes that leaves a space and causes an error. I do get some errors when on the Fizz website on mobile, none so far when on a desktop.
  • Kovid
    Kovid Posts: 567
    Manuel : remember that the referral code works only during the sim card activation process. Once your sim card is activated, it will be too late to use the code of your referral.
  • Whizz
    Whizz Posts: 10,317
    Hello Manuel Polinski,
    In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    Thank you very much for your understanding.
    Have a wonderful day!
    -Bogdan
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