Why can I not receive text messages?

Phyllis D.

I only receive messages from other people who are with Fizz.If i text people associated with other companies, they get my texts but I don't get theirs

Mike

The only way to solve it is to contact the support

Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon


Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

MRA

Restart your phone and change your apn (if you’re in android).

kobray

contact support

Jared

I'm facing the same issue, the ticket that i had opened got closed because the Technical team said it was resolved but after rebooting it still didn't work. I contacted support again and they reopened the ticket.
My APN is set correctly and SMSC is the correct number
Hopefully soon it'll get resolved...

Serge O. #3665

Probably APN are not correctly. Please check your APN settings

Whizz

Hi Phyllis,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
Have a great day!
Radu