Y dont I have all my data gb?

Naomi A. #3124

I pay for 10gb of data I used 4 gb but I dont have the rest of it I should have 6gb left why cant I use it

Mike

 

If you do not see under your Plan from the portal, contact the support


Go on this page https://fizz.ca/en/faq/resolving-issues, if you are not connect login
Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon


Your can also send a message by facebook
https://facebook.com/fizzca and click send a message (this is a bit slower)

kobray

Go on this page for more help
https://fizz.ca/en/faq/resolving-issues

FC

Check your data detail. Your 6GB data may be rollovered to next month.

Mike

@Nine did you sovled?

Mike

Did you find the reason why the Gbs are missing.

Naomi A. #3124

no and I don't know what 2 do

Whizz

Hello Nina,
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a wonderful day!
-Bogdan