When I go to adjust plan it adds a dollar to any plan?

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Catherine E
Catherine E Posts: 25 ✭✭
in About my account
If I go to adjust plan it shows the prices plus an extra dollar? any explanation? I can't get the original prices anymore?

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  • Code_KRUEW
    Code_KRUEW Posts: 400 ✭✭
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    I'm seeing the same thing in my account. I contacted customer support and they escalated this issue, it's been two weeks. I would suggest you do the same so that they have more than my case as an example.
  • Mike
    Mike Posts: 20,745 ✭✭
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    For sure report it, in this way they will put more effort on it
  • Mos
    Mos Posts: 61 ✭✭
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    I have this issue too..
  • Adriana Z.
    Adriana Z. Posts: 100 ✭✭
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    I have the same problem
  • Maxence Pelletier-Lebrun
    Maxence Pelletier-Lebrun Posts: 1 ✭✭
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    I don’t know if this is related but in my case, the Voice Mail Option is automatically selected when I go in the upgrade section (even if I don’t currently have Voice Mail...) Coincidently, the upgrade just appears to cost 1$... Maybe that is the cause of your problem?
  • Mike
    Mike Posts: 20,745 ✭✭
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    Then can be that.
  • Whizz
    Whizz Posts: 19,150 admin
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    Hi Catherine,
    In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
    Have a great day
    Radu
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