I just activated SIM card, but it seems I only can make outgoing call, can't receive any income call

Sunny Zhang

I just activated SIM card, but it seems I only can make outgoing call, can't receive any income call, what should I do?

Anne H. #1344

Wait your old phone number be ported and you'll have full service , both in and out.

Marc H. #309

Porting old phone number might not be successful.

DavidP

It can take up to two hours for your phone number to be fully ported https://fizz.ca/en/faq/i-just-activated-my-plan-how-long-before-i-can-use-my-phone

Serge O. #3665

Maby your APN are not complètent setup yet !

Fizzy

I'm guessing you ported your number over.

The port happens in 2 steps. The port has been setup by Fizz. Now your old provider has to give up the number to Fizz. Once that happens, you'll have full sevice.

So, if you call your number now, it will probably ring with your old provider, as the port is not yet complete.

Youssef Karkache

I had the same issue today. It’s not completely ported you have to wait 2-3 hours so you can get your full service

Sajid Sabrai

Don't worry, it happened to me too with 2 numbers.... it will take some time before they bring your number from your old carrier. Max 24h and it will be done, normally, it takes 2-4h.

Whizz

Hi Sunny,
if you're still experiencing this issue, in order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
Have a great day!
Radu