No voice, no SMS, no network at all?

Thobtech23
Thobtech23 Posts: 16 ✭✭
in My Mobile
All day no voice, no SMS, no data and keep losing all the bars like no network at all.
What's going Fizz?
I hope you going to give a compensation for that mess.

Answers

  • DavidP
    DavidP Posts: 301 ✭✭
    Will see what they do but they need to improve their reliability.
  • DinoS
    DinoS Posts: 626 ✭✭
    It's unlikely a credit or refund.
    How about 2g extra data perks for all users sounds?
  • Mike
    Mike Posts: 21,694 ✭✭
    I do not think that we are going to see any compensation
  • redhead
    redhead Posts: 857 ✭✭
    I asked and this is what they told me:
    "The customers can be reimbursed only if the situation will take more than 48 hours. This information is avaailable in the Service agreement. Thank you for understanding!"
  • estefano
    estefano Posts: 50 ✭✭
    3 times in around 5 months they have problem like this last 2 times:
    2 Friday’s in a row in November if I remember
    But never got anything for the outage
  • Whizz
    Whizz Posts: 23,502 admin
    Hi Fredelyn,
    Please accept our sincerest apologies for the Monday network outage. I invite you to check our following faq link to see the offer that we have for you: https://fizz.ca/en/faq/status-services.
    Thank you for your kind understanding.
    Have a great day!
    Radu
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