SIM cards not received. Why?

Soobeeraj Beeharry

I paid for 2 SIM Cards since 23 days and until today I did not receive them. Will you send them or reimburse me?

DavidP

You can follow the steps on this page if you didn’t receive your SIM cards https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do. After you can contact Fizz via the chat bubble on the page during opening hours.

Anne H. #1344

NO they won't. What you can do is contact fizz by "my profile --> contact us". If they agree to refund you, just order new one.
Or if old one is not delivered and get returned, refund will be automatically applied and you'll get notification.

Irene

Usually it takes 2 days to receive the sim

Mike

Hi,
Recently different people reports stolen SIM cards.
However, go on
- My profile - Order History - See Details
Find the shipping number
If the delivery us flagged as delivered but you did not receive it.
- Check that the delivery address is correct
- If the courier cannot correct your delivery
Contact fizz https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do Wait 15 seconds for the icon to appear at the bottom right)

Whizz

Hi Soobeeraj,
In order to be able to help you further, I'm kindly asking you to contact us in private by chat or Facebook messenger. You can find the info for reaching us on the following link: https://fizz.ca/en/contact-us.
Have a great day!
Radu