2? still nothing, cant find my PUK, nothing in manage

Exrth
Exrth Posts: 4 ✭✭
in My Mobile
I can't see the PUK code on ''Manage'', I locked my phone on accident because my phone didnt detect any services, I knew about service problems later on. I have and iphone xs and never had any other phone plans on this FYI.

Answers

  • Mike
    Mike Posts: 21,562 ✭✭
    Sorry try to send a message using facebook (https://facebook.com/fizzca) but the answer will be available tomorrow (i think)
  • Daniel L. 1292
    Daniel L. 1292 Posts: 90 ✭✭
    Here's where I found it. Under manage choose unblock sim card. You should see your PUK is ****. Click on reveal PUK then click on next.
    Update: I think I know why you're not seeing it. If you are using a mobile browser, make sure you use the desktop site option under the 3 dot menu. Once you switch to the desktop version you should see the unblock sim card option.
  • Mike
    Mike Posts: 21,562 ✭✭

    To contact the support you can have a look on this page https://fizz.ca/en/contact-us to see the opening hour and the procedure.


    Contact fizz https://fizz.ca/fr/faq/deverrouiller-ma-carte-sim-avec-code-puk
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)


    Your can also send a message by facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

     

  • Mike
    Mike Posts: 21,562 ✭✭
    Were you able to solve the problem?
  • Whizz
    Whizz Posts: 23,045 admin
    Hi Exrth,
    If your issue is still present, please contact us in private by chat or Facebook messenger, to be able to help you further. Here you have the info: https://fizz.ca/en/contact-us
    Have a great day!
    Radu
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