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Activation code on a new SIM card already used by another member

A friend gave me an opened package but never installed on a phone SIM card. Yet, when I try to create my plan and activate the SIM says that the "Activation code has already been assigned to a member". Can I use this SIM anyway, or I should order a new one?


  • Mike
    Mike Posts: 18,409

    You should contact the customer service. I believe that they will reimburse your friend.


    Contact fizz, going on one of the FAQ pages after 8am, https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)
    You can also send a message by Facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

  • Leifuer
    Leifuer Posts: 457
    Try to reactivate again, sometimes it might be a display issue (bug). Or the activation needs time.

    If the problem remains, contact Fizz by chat or Facebook.

    Good luck!
  • Did you used the same email address when your ordered and tried to activate the sim?
  • Mike
    Mike Posts: 18,409
    Did you solve ?
  • It turns out that an account creation process has been started with this activation code but never finished, and that seems to be the main problem. Finally I gave up and bought another SIM.
  • Mike
    Mike Posts: 18,409
    ask for a refund. Do you need a referral code? if you need one this is my referal K61CD
  • Thanks for the advise Mike, but I gave it back to my friend. He will take care of it. Thank you all for your input and fast response. Cheers!
  • Mike
    Mike Posts: 18,409
    Np, therefore, you can click on make this a best answer and close this post.
This discussion has been closed.