Why am I not able to get SMS or MMS messages 6 hours after my number was ported and is active on Fiz

Perry Kirkpatrick
Perry Kirkpatrick Posts: 4 ✭✭
in My Mobile
No incoming texts. Everything with my new Fizz account works; data, voice calling, outgoing SMS, but no incoming SMS or MMS. I have done all the suggested technical checks and confirmations but still no incoming texts. Please help.

Answers

  • gremiobr
    gremiobr Posts: 237 ✭✭
    Talk to fizz by chat or Facebook messenger
  • redhead
    redhead Posts: 857 ✭✭
    For th first time i also had trouble receiving texts today. Maybe their network?
  • Adriana Z.
    Adriana Z. Posts: 100 ✭✭
    Try to turn OFF your phone for an hour
    Sometimes that solves the problem
  • Mike
    Mike Posts: 21,684 ✭✭
    The texts are sent from other mobile phones or from companies for the 2-factor authentication?
  • Whizz
    Whizz Posts: 23,485 admin
    Hi Perry,
    If you're still experiencing this issue, please contact us in private by chat or Facebook messenger, to be able to help you further.
    Here you can check the info : https://fizz.ca/en/contact-us
    Have a great day!
    Radu

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