canceling the existing order

Joe Paul Manjila
Joe Paul Manjila Posts: 1 ✭✭
in My Mobile
how can i cancel my existing order?

Answers

  • Mike
    Mike Posts: 21,577 ✭✭

    You need to contact the support

    Contact fizz going on this page, you need to be logged in, https://fizz.ca/en/faq/i-ordered-sim-card-but-havent-received-it-what-do-i-do
    Wait 15 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon)
    You can also send a message by Facebook
    https://facebook.com/fizzca and click send a message (this is a bit slower)

     

    PS To reply click on Reply and do not click on "best answer". Click on "best answer" if you believe that you got it and you will close the post.

  • Andrei U. #679
    Andrei U. #679 Posts: 349 ✭✭
    What kind of order do you need to cancel?
  • JoGF
    JoGF Posts: 46 ✭✭
    If you have already confirmed your order with the credit card payment, I don't think there is a way to cancel it.
    If you just want to cancel an order that has not been processed and confirmed yet, it will be canceled automatically in 48 hours.
    Unfortunately Fizz didn't think of an obvious "cancel" button found in almost all internet orders of others company.
  • Whizz
    Whizz Posts: 23,089 admin
    Hi Joe,
    In order to better understand your question and to help you further, please contact us in private by chat or Facebook messenger.
    You can check the following link for the info: "https://fizz.ca/en/contact-us".
    Have a great day!
    Radu
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