Why can't I pay for my SIM card? The page always jumps to the login screen.

CHUNHUA

Whenever I go to the payment link, the system jumps to re-login.

M T. #338

Is your browser configured to disallow cookies ?

Zef

Try different web browser.Could help.

Serge O. #3665

Clean your browser caché.

mohammad H. #3163

Use different web browser specially Chrome or Firefox.

Mike

Salut
aujourd'hui j'ai le même problème avec firefox, cependant, le deuxième essaye a fonctionné.
Donc, si pour toi c'est la première fois que tu as le problème avec le nettoyage de la cache ou modalité prive tu devrais être capable de résoudre.

Pancake

What browser are you currently using? I had some difficulties on chrome, but then shut down a few of my tabs and the hiccups went away.

Lopresor

Hey there,
Like others said, use a different browser, clear cache, use incognito mode. if nothing works, try contacting Fizz directly. You can go to the solution hub (make sure your adblocker is off), wait 15 seconds and a chat bubble should appear on the bottom right corner.
Good luck

redhead

I use Google Chrome and it works fine. Have you tried disabling your ad-browser if you have one?

CHUNHUA

Thank you very much for your answer. I have solved the problem of asking my friend to apply for a SIM card with her computer. However, the SIM card was sent to the display but was not found. A new problem has arisen. Life is really ups and downs.

Whizz

Hello CHUNHUA MA,
In order to be able to help you, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
Thank you very much for your understanding.
Have a wonderful day!
-Bogdan