Why did my monthly billing not go through?

Hugh Thompson

My card works for my mobile account and did, until today, for the internet. But when I changed the plan I received notice that the new charge didn't go through. I use that card for everything so it's not the card (expiry date, credit limit, etc.). The problem seems to be on the Fizz end... so...?

DavidC

This seems to be a known bug, you'll have to contact Fizz customer support.
https://fizz.ca/en/contact-us

M T. #338

Fizz has a problem with their billing system. And several users are impacted unfortunately

DinoS

Just did one and it didn't go through, went to facebook messenger and they fixed it in 5 minutes in their end, with same credit card when I order sim card.

Shilgi

The best option is to contact them directly

TrainFood

Got this problem twice no need to contact them the first day since they will say the same thing : wait for the end of the day they will try to make a payment again. If it fail the second day you contact them. But most of the time the payment work the second times. Well for me

Whizz

Hello Hugh ,
I can see in your account that your plan is active.If you still encounter this issue contact us via Facebook Messenger or Live Chat: https://fizz.ca/en/contact-us .
Marius Daniel