Why did my monthly billing not go through?

My card works for my mobile account and did, until today, for the internet. But when I changed the plan I received notice that the new charge didn't go through. I use that card for everything so it's not the card (expiry date, credit limit, etc.). The problem seems to be on the Fizz end... so...?


  • Shilgi
    Shilgi Posts: 191 ✭✭
    The best option is to contact them directly
  • TrainFood
    TrainFood Posts: 144 ✭✭
    Got this problem twice no need to contact them the first day since they will say the same thing : wait for the end of the day they will try to make a payment again. If it fail the second day you contact them. But most of the time the payment work the second times. Well for me
  • Whizz
    Whizz Posts: 18,416 admin
    Hello Hugh ,
    I can see in your account that your plan is active.If you still encounter this issue contact us via Facebook Messenger or Live Chat: https://fizz.ca/en/contact-us .
    Marius Daniel
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