BUG REPORT with EXPIRED CREDIT CARD:when credit card date expires user cannot modi CC INFO

drlegend
drlegend Posts: 2 ✭✭
suppose that your credit card in account is expired,
you cannot edit the current cc info, nor can you delete the card and re-create the card info. When you select new payment the system does not allow you to save the changes, nor does it allow you to delete the current info and create a new card with the updated information.

Answers

  • Kovid
    Kovid Posts: 585 ✭✭
    Chris,
    I don't think you should be too worried about it. It's an issue that not even Fizz has a solution for. But once the bug is fixed, everyone will be able to update their payment information. Fizz is aware of the issue.
  • Allison W.
    Allison W. Posts: 1,272 ✭✭
    Don't worry about it. What if (like in my case) your card is about to expire? You shouldn't worry about your payment not being made and your phone being suspended because of a bug on the provider's side? Why not?
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    You "shouldn't" be worried , you should be very scared !
  • Lopresor
    Lopresor Posts: 257 ✭✭
    Try going into your profile and change your credit card info on the top left corner.
  • DinoS
    DinoS Posts: 626 ✭✭
    Fizz will fix
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
    After you added a credit card, to delete the previous card go to "my profile", "payment metthod". Change your credit card by default. Then go back to "my plans", "manage my plan" and "payment method". Then you'll be able to remove the card
  • Whizz
    Whizz Posts: 18,416 admin
    Hello Chris,
    If you are still having trouble with updating the payment method, please try to contact us by chat.
    Catalin
  • Whizz
    Whizz Posts: 18,416 admin
    Hello chris Descartes ,
    As I have checked your account I see that your line is active now. For further checks, please contact us via Facebook Messenger or Live Chat. On the following link you will find information regarding how you can do that: https://fizz.ca/en/contact-us .
    Thank you very much for your understanding.
    Have a wonderful day!
    -Bogdan
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