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Did not receive my SIM card ?

I purchased 2 SIM's on the same order, but only 1 card was delivered ? are they being shipped separately or did the courier lose-stole the second SIM ?


  • gremiobr
    gremiobr Posts: 237
    Contact fizz (chat or Facebook messenger) they usually come separately.
  • Under "my profile", then "order history", "see details". There should be a "Follow your shipment" link. You can check the status and possibly communicate with shipper. Should be faster than chat.
  • Kovid
    Kovid Posts: 567
    Yeah, check your account history to see how many sim cards were delivered to you.
  • M T. #338
    M T. #338 Posts: 2,940
    Standard shipping: maximum 2 business days
    All orders placed from Monday to Thursday are delivered within the week on the next 2 business days (Wednesday to Friday)
    All orders placed from Friday to Sunday are delivered within the next week on the next 2 business days (Monday to Tuesday)
    If you have not received your sim card within this time fraame you should contact Fizz.
  • You should contact Fizz. They may resend you one for free.
  • New update about lost sim, you get refund automatically if it's returned to sender. It just happened yesterday from one referral.
This discussion has been closed.