Did not receive my SIM card ?

Antonio P. #3604
Antonio P. #3604 Posts: 11 ✭✭
in My Mobile
I purchased 2 SIM's on the same order, but only 1 card was delivered ? are they being shipped separately or did the courier lose-stole the second SIM ?

Answers

  • Mike
    Mike Posts: 21,535 ✭✭
    Contact them
    https://fizz.ca/en/faq/resolving-issues
  • gremiobr
    gremiobr Posts: 237 ✭✭
    Contact fizz (chat or Facebook messenger) they usually come separately.
  • Sebastien
    Sebastien Posts: 2,127 ✭✭
    Under "my profile", then "order history", "see details". There should be a "Follow your shipment" link. You can check the status and possibly communicate with shipper. Should be faster than chat.
  • Kovid
    Kovid Posts: 588 ✭✭
    Yeah, check your account history to see how many sim cards were delivered to you.
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    Standard shipping: maximum 2 business days
    All orders placed from Monday to Thursday are delivered within the week on the next 2 business days (Wednesday to Friday)
    All orders placed from Friday to Sunday are delivered within the next week on the next 2 business days (Monday to Tuesday)
    .
    If you have not received your sim card within this time fraame you should contact Fizz.
  • Marc H. #309
    Marc H. #309 Posts: 92 ✭✭
    You should contact Fizz. They may resend you one for free.
  • DinoS
    DinoS Posts: 626 ✭✭
    New update about lost sim, you get refund automatically if it's returned to sender. It just happened yesterday from one referral.
This discussion has been closed.

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