Mobile service not working

Christopher Garneau

Hello everybody!
I ordered a SIM card for a phone I used to have and activated it upon receival.
The thing is, I lost that phone.
So I ordered a new SIM card, bought a new mobile, did that option of transferring
FIZZ phone number to the new SIM card.
Nothing so far, for a few days, they say the service is not working and I have no idea
why.
The FIZZ website keep telling me to activate my SIM but I already transferred it and activated
it. Then I got rid of that paper with the activation code, cannot write it again, it's gone.
I tried contacting FIZZ on Messenger but no reply and the chat bubble is never appearing.
A little help would be greatly appreciated!
Love FIZZ low prices but would love even more to be less left in the dark as I am paying for
a service that is not working...
Thank you very much and have a good day!

M T. #338

Have you tried this link https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do to initiate chat ? You should see the bubble chat in the next 15 seconds
.

DinoS

Sometimes Fizz transfer stop in between, you need contact Fizz and finish the activation, and you'll get fully functioning service after.

Whizz

Hello Christopher ,
In order to help you to solve this situation please contact us via live chat or Facebook Messenger : https://fizz.ca/en/contact-us.
Have a nice day!
Marius Daniel