Why can't we add a second credit card?

Paulo P.

I cannot change my payment method for Fizz. I already tried many times to add a second credit card, but I got the following error:
You reached the maximum number of credit cards allowed for an account.
I got in touch with the chat support twice by now and spent at least one hour trying to find a solution and answering the same kind of questions over and over. I know my credit card is not the problem because I use it on a daily basis with all the same billing information.

M T. #338

This is a bug with Fizz system. You need to chat with them to have it fixed.
You can initiate the chat by opening a help page ( like https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do ). You'll see a bubble chat at the bottom right corner in about 15 seconds.

Paulo P.

I already chatted twice with them. They keep saying the problem is either my credit card or billing address...
I can sure that is not the case because I use the same credit card a lot and only have problems with Fizz platform.

Paulo P.

It is quite frustrating to be honest. I regret my choice when I went for a new company. The additional time I already spent won't pay off.

Kenny L. #23

I did not have any issues adding a second card last night.

Paulo P.

Indeed Kevin, not everybody face this issue. I created my account with 3 others friends.
2 had this issue and the others added a second credit card as expected.

Anne H. #1344

Ask Fizz chat and remove it, otherwise you won't be able to add any new credit card.

Paulo P.

I asked them to remove it, without success. Maybe my 2 attempts failed because the professionals who supported me lacked experience.
I just got upset because the second one ended our chat while I still wanted to solve the issue.

M T. #338

Fizz should revise their billing system so user service won't be cut. Also Fizz need a serious QA department. It looks like they change their code in production without testing. I'm wondering if they have a development environment.

François B. 6694

I was able to add a second card without a problem, although it was when I subscribed to internet (was already subscribed to mobile with a different card). I can select any card when paying for add-ons now.

Paulo P.

@Francois. So, are you using one credit card for each service (mobile and internet) ?

François B. 6694

@Paulo, yes. I even paid for a mobile add-on with my "internet" credit card.

Paulo P.

Most likely what M said is what is really happening. Fizz lacks a QA department and every now and then some code is changed in production without all the required tests.

Paulo P.

According to the support team, the problem is that my billing address does not match the one from my credit card.
It is strange because I used the same "invalid" credit card online this morning without any issue

Whizz

Hi François,
If you encounter issues when trying to add a new credit card, I kindly invite you to contact us via chat so we can help you sort this out. Have a good one!
Andrei

Paulo P.

I think François managed to add the second credit card after all.
On the other hand, I will have some trouble to pay Fizz soon cause the support team was not able to solve my issue via chat.