Why does the Internet modem goes into standby mode overnight?

Al R.
Al R. Posts: 7
It happened twice so far since it's been installed 6 days ago. The modem goes into standby mode with only the power light ON. All other lights are OFF without any internet connectivity whatsoever. Rebooting the modem fixes the problem.
Any one else experienced this so far?


  • I did'nt notice that, but it's probably to reduce night lighting for people sleeping in the same room as the modem
  • Al R.
    Al R. Posts: 7
    I have no internet in this state unless I reboot.
  • Try going to your IP address and make sure you don't have standby/sleep on
  • M T. #338
    M T. #338 Posts: 2,940
    This is not normal and you should contact Fizz to have it fixed if it continues
  • There is no standby mode nor is there a sleep mode. This is not normal and it should be fixed. I recommend you do a factory reset and test again. Also verify your power outlet and power cable. If you're on a powerbar, plug directly into the wall.
  • Md U. #2268
    Md U. #2268 Posts: 109
    Stand by mode?? I don't think there's a stand by mode on that
  • Adriana Z.
    Adriana Z. Posts: 100
    Download the app or login using and do a factory reset, I hope this will fix the problem
  • Whizz
    Whizz Posts: 8,273
    Hello Al,
    Does the issue still persist, if so, please contact us via chat so we can take a look
    Good day.
This discussion has been closed.