My plan includes 8gb Canada-USD. Can you tell me why my internet doesnt work in NYC?

Sabrina B. #3019

I just got a new package with Fizz yesterday that includes Canada-USA; text, minutes Unlimited and 8 gb. Since yesterday, I don't have internet on my mobile.

Got Fizzed

You probably need roaming on Fizz partner's area.
try the following link with ways of troubleshooting.
https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

GyslainH

Do you have the good FIzz APN and do you have roaming activated on your phone?

Whizz

Hi Sabrina,
Definitely, a strange issue! Since the issue is with the data only can you try turning "airplane mode" on and off. If that doesn't work and as @Gyslain mentioned - can you make sure your APN settings are correctly configured on your device. You can validate the APN settings via this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn Kepp us in the loop and let us know if your issue was resolved
Jay

Anne H. #1344

need enable roaming, or simple reboot.