Hi, i dont receive my sms and i can get my voice mail

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fouad K. #2905
fouad K. #2905 Posts: 1 ✭✭
in My Mobile
can't receive sms and can't access to voicemail

Answers

  • jean-maxime N.
    jean-maxime N. Posts: 504 ✭✭
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    After 24-48h you will have to contact Fizz to get them to resend your nip if you didnt recieved it.
  • GyslainH
    GyslainH Posts: 319 ✭✭
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    Did you just ported you number ? It can take a few minutes/hours before you get full service
  • DinoS
    DinoS Posts: 626 ✭✭
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    Your number is not fully ported yet, Only call out show your number but no incoming. Just wait 4 hours. If still not working, contact Fizz by facebook messenger.
  • Got Fizzed
    Got Fizzed Posts: 86 ✭✭
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    After porting, you should receive an email "Your Fizz plan is live" .
    Then shortly after a provisioning message to set up the APN settings.
    Like others said, it make be activated anywhere from instantaneous to 2 days depending on your luck. I for one, activated that of my wife a couple of weeks ago and it was instantaneous... However, when I ported out my own, I didnt have such luck... and still waiting.
  • Dallaire_M
    Dallaire_M Posts: 509 ✭✭
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    What kind of phone are you using ?
    Is the OS of your phone is up to date ?
    Did you try to reboot your phone (hard reset) ?
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
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    Contact Fizz and ask if your account is fully activated.
  • Whizz
    Whizz Posts: 19,102 admin
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    Hi Fouad,
    To be able to help you further, please contact us by chat or private message on Facebook indicating the email address associated with your account. Here you have the info: "https://fizz.ca/en/contact-us".
    Have an excellent day!
    Radu
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