Issue with my SMS/PICTURE MSG?

Hamayo
Hamayo Posts: 2 ✭✭
in My Mobile
Each time I send a PICTURE MSG to some1 they are not receiving it and also my cellular network keeps dropping every other day ...I been with fizz mobile since December and I was advised it would get resolved and also I am paying for my full plan but not getting the service I was promised ?

Answers

  • TheMMc
    TheMMc Posts: 489 ✭✭
    Make sure the MSS and your LTE is activated . Normaly, you should be able to send it. I don't got the chance to try it so maybe it's a bug.
  • Hamayo
    Hamayo Posts: 2 ✭✭
    My LTE and MMS is on , I can send text and picture but few of them that I sent the other person doesn’t recive them ???? Ang also randomly my network gets lost .....
  • TheMMc
    TheMMc Posts: 489 ✭✭
    You should contact Fizz on messenger and explain them all your bugs.
    https://fizz.ca/en/contact-us
  • Dallaire_M
    Dallaire_M Posts: 509 ✭✭
    Reboot your phone (hard reset).
    Desactivate iMessage (if you have an iPhone).
  • M T. #338
    M T. #338 Posts: 2,934 ✭✭
    Have you configured APN paramters https://fizz.ca/en/faq/what-are-fizz-network-settings-apn.
    If you did then you should chat with Fizz.
  • Anne H. #1344
    Anne H. #1344 Posts: 648 ✭✭
    You need mobile data turned on in order to send picture.
  • Oury
    Oury Posts: 243 ✭✭
    In order to send an MMS message, you must have your APN setting's configured and mobile data turned on.
    The same thing goes to receive MMS messages.
    If the problem keeps occurring, I recommend you contact fizz via the bubble chat in the solution hub.
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    What phone model do you use?
  • Whizz
    Whizz Posts: 23,126 admin
    1. Make sure your plan includes mobile data (My plans).
    2. Some files may require an application or hardware/software specifications, such as the Flash module, to be able to display certain content.
    3. Determine if this is an issue affecting one or many users.
    4. Delete all text message threads. Then try sending and receiving messages again.
    5. If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM card into this phone and see if it is possible to access the internet. This will tell you if your phone is the source of the problem.
    For more informations, please contact us by Bubble Chat.
    Raluca
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