SIM card activation for a broken SIM card?

Peter B. #2507

I just purchased a sim card for replacement and I entered my activation code but it brought me to a new plan and now I try to undo it it doesn’t work. Reverting back to my email there’s a link for a free SIM card for a broken one but I paid for this one and I’m not creating a new one so how can I undo everything

M T. #338

I think you better chat with Fizz during business hours https://fizz.ca/en/contact-us

DinoS

You went to wrong place, go to My plans --> manage plan --> Replace SIM.
NOT activate new sim.

Peter B. #2507

I already entered the code so is there a way to reset it?

Whizz

Hi Peter,
The only way to reset it is by contacting us and give us the activation code, so we can escalate this issue towards our technical team.
Contact us by chat or Facebook messenger.
Have a great day.
Luciana

Anne H. #1344

Contact fizz, use replace sim

Peter B. #2507

Thank you all it’s been solved