My SIM Card, not received yet

sanghyeok H.

Hi,
I ordered the sim card on Jan. 24, 2019 and status said it was delivered. However, I do not receive it yet.
I contacted your deliverer and they could not help anything.
Can you please refund the cost for SIM card so that I can order again?
My order # is 6804168106
Thanks

Johanne M. #358

Contact fizz by the chat they gonna be able to help you

M T. #338

You can initiate chat with Fizz using this link https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
Wait for 15 seconds and there will be a bubble chat at the bottom right corner

DavidC

And don't forget, we're only an user driven forum, not Fizz customer service. Use the link M.T. provided to contact them.

DinoS

Go to https://fizz.ca/en/faq/resolving-issues, wait 10 seconds, click green bubble on bottom right, and start chat

Johanne M. #358

Like every body say just contact fizz via the chat

Whizz

Hi Sanghyeok,
In order to help you further, please contact us by chat or by private messenger and provide us your email address associated with your account.
Have a nice day! -Radu