Transfer Number from Virgin to Fizz, Fizz says number already belongs to Fizz, but line is not yet a

I tried to transfer my virgin number to Fizz. I received an email, saying they couldn't port because of incorrect PIN. But When I tried to rectify by using the same number, it says that the number I am trying to port, already belongs to fizz. But my virgin account is still open, and they said . that they are still waiting on the porting call from fizz. How can I solve it?

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