Transfer Number from Virgin to Fizz, Fizz says number already belongs to Fizz, but line is not yet a

Dhivya A.

I tried to transfer my virgin number to Fizz. I received an email, saying they couldn't port because of incorrect PIN. But When I tried to rectify by using the same number, it says that the number I am trying to port, already belongs to fizz. But my virgin account is still open, and they said . that they are still waiting on the porting call from fizz. How can I solve it?

M T. #338

You should contact Fizz via chat during business hours (specified here https://fizz.ca/en/contact-us ).
You can initiate chat by accessing this link https://fizz.ca/en/faq/resolving-issues.
Wait for about 15 seconds and the chat bubble will appear at the bottom right of the page.

Whizz

Hello Dhivya Ananthapadmagopal,
I can see that your issue has been escalated to our technical team and once we have an update, we'll notify you via email.
Have a lovely day!
Radu