your current plan does not allow us to connect this call i have not chaged my plan

orion B.

changed my payment method but its valid i was charged today but not the right amount and my plan has not changed i need my phone to work

ReneD

I think you will have contact Fizz through chat so they can fix your isue.
use this link https://fizz.ca/en/faq/resolving-issues
Chizz )

ReneD

I have posted a thread for sometime now about how to get the chat bubble.
FIRST, It's very important to DISABLE all pop-up blocker.
SECOND, make sure your browser accept cookies!
THIRD, You need to log into your account.
FORTH, Go to this page :
English : https://fizz.ca/en/faq/complaints
French : https://fizz.ca/fr/faq/plaintes
After few seconds, a chat bubble appear at the bottom right of your browser.
(See screen capture 2019-01-14 @ 18:00)
Click on it, it will open a small message windows, ignore the gereric message and type in your question.

You will then get a reply telling you where you are in the line.

Opening hours are :
Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).

It does ALWAYS, and I mean ALWAYS works for me and many others.(Tested with Firefox, Edge, Safari and Internet Explorer)

Whizz

Hi Orion,
As the others commented below, you can chat with us by visiting any FAQ.
Jay

Thanh S.

Please close this