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I received a modem for home internet service, but it does not work. What should I do ?

Hi all;
I received a modem for home internet service, but it does not work. Is home internet services available in Longueuil? What should I do ?


  • It's self install but his cable not connected. Need tech visit outside.
  • MoYe
    MoYe Posts: 586
    contact fizz
  • The third videotron technician came to my place yesterday. he connected with a videotron modem and workede well. But I did not work with FIZZ Yet.
    and I do not why guys charged me for installation fees, although I did not have internet yet !!!!!!
    Really I do not know that the installation fees isn't included in the service!!!
  • Hi all;
    I need the address of FIZZ because I want to return the modem.
  • ReneD
    ReneD Posts: 1,810
    @Abdusami A.
    You need to ask on the chat service for that info
    Chizz :))
  • My "return ID barcode" does not work. I went to canada post yesterday and showed them "return ID barcode", they told me that it did not work.
    What should I do?
  • ReneD
    ReneD Posts: 1,810
    Again, contact Fizz through their chat service
    Chizz :))
  • I need to chat with customer services
  • Whizz
    Whizz Posts: 7,853
    Hello Abdusami,
    In order to solve your issue, you can contact us by chat or by private message on Facebook, check this link for the info: "https://fizz.ca/en/contact-us".
    Have a lovely day!
This discussion has been closed.