is there a way to reply to a support ticket sent with the contact form?

I open a tick via the contact form about the rollover not showing after my 1st billing cycle, I got a useless reply from fizz asking me to try on a different browser if the issue persists. Of course, it did. I want to response to the reply they sent me, but it is not possible to reply from that email. Is it possible to continue the conversation with a support ticket? The support chat bubble never show up on the browser to chat. I don't use facebook. What is the most efficient way to have customer support to follow up on an issue?

Answers

  • Whizz
    Whizz Posts: 15,933
    Hello J D,
    I've just sent you a private message.
    Cheers
    Ionut
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