Why doesn't tthe Reactivate page work?

David R. 4689

Your Help page tels me to go to https://fizz.ca/reactivate to reactive my account but the page gives me a 404 error.
Same thing with the URL in french.
Please fix this I want to reactivate my service which has been down for a week.

Anne H. #1344

The "internet" link on community front page went to nowhere too.
Page non trouvée
Page not found
La page recherchée n'est pas disponible à l'adresse indiquée. Il est possible que son adresse ait changé.
Pour revenir à la page d'accueil, merci de cliquer ici.
Vous pourrez alors utiliser le moteur de recherche pour retrouver le contenu souhaité.
Merci de votre compréhension.
The page you're looking for is not available at this URL. It may have moved to an other URL.
To get back to our home page, please click here.
Thanks for your understanding.

M T. #338

It could mean it can not be done and you need to contact Fizz so they can re-activate for you.

Allison W.

You'll have to contact customer service directly. Sorry.

David R. 4689

Ok but then they should fix the page to tell me that, a 404 error means the page is not found.

Kenny L. #23

Best to contact support directly...

Allison W.

The random 404 page errors are part of the surprising fun of Fizz!

Whizz

Hello David,
In order to reactivate your plan go to your account and click on "Reactivate" button. I've just tried on my end and I can confirm you that it is working.
If you encounter any issue during the reactivation process, please contact us via chat or via Facebook Messenger.
Thanks.
Ionut

Thanh S.

Please close this