how cancel my plan from Fizz and get my refund

Jiangzhou H.

The customer service of Fizz exhausted my tolerance of waiting for a phone number transfer. I tried to do the transfer online by providing my account number in my former phone service provider. Fizz said the transfer is failed and ask me to provide my account number and my phone's IMEI. I received several emails from Fizz and also demand of submitting contact form. I think Fizz service team did not read my reply, because each time their email repeated the same requirement regardless that these information is already provided.
Fizz does have digital service, you can not speak to them. Any way I do not want to waste my time in such poor service and try to cancel my plan. however, I can not find an unsubscribe button in my plan manage. Anybody, who knows how to cancel a plan and get refund from Fizz please leave your valuable message here. thanks.

Tamzid

Hi Jiangzhou,
The unsubscribe button appears after the plan been succesfully activated. So you have to contact them.

Tamzid

If you're still willing to give Fizz another chance, you can try to schedule a call back from support to manually port your number by going to my profile -> contact forms.

Anne H. #1344

Fizz need improve support process badly.

Mario_FQDZA

Your patience would equal $$$.
You will not always need customer support once it works.
It's a temporary set back. The savings will be permanent.
Data rollover for the next 2 billing cycles permit you to select a smaller data plan than you would somewhere else.
Think about it, you are punishing yourself. :-)

frederick M. #835

go to your profile then unsubscribe

Vlad S.

You can save PDF files (print to PDF) of your communication with Fizz in case you decide to use that as proof of your reasonable attempts to resolve the issues you ran into.
Threads here can disappear... I've started a few myself that are now missing.

Mario_FQDZA

@Frederick M. He can not unsubscribe until he has successfully activated a SIM with a plan.

Anne H. #1344

If it's less than 15 day, ask Fizz refund you. It's always last choice to do credit card charge back.

Pavel P. #473

Try to activate your sim again, but don't port your number, choose any random number they provide. After activation you will see unsubscribe button and will have 15 days trial to cancel