Why i cannot call and receive call ?

Yousuf

It has been month now with Fizz but the line is not stable yet some time receive call but cannot call . since two days now I cannot receive or make a call I am in Ottawa using Mi A2 Lite phone any one can help

M T. #338

Did you verify if Mi A2 Lite is compatible with all Fizz frequencies ?

M T. #338

Were you using Fizz network or Fizz Ext network when the phone were working ?

Yousuf

I had a plan with Videotron and the phone was working it is compatible. the same with Fizz it was working this problem appeared these two days I know it is compatible if not it would not work in past now becomes a month with fizz i have no problem just these two days

M T. #338

You should contact Fizz then

frederick M. #835

see the configuration of your APN itt s work and choose FIZZ

Tamzid

I have checked for you and the phone is fully compatible with Fizz. https://www.kimovil.com/en/frequency-checker/US/xiaomi-mi-a2-lite
https://fizz.ca/en/faq/compatible-devices
Since you activated a month ago and it just stopped working 2 days ago, can you check if the payment was successfully taken?
If not, I suggest you contact Fizz support by either doing one of these 3 methods:
going to my Profile -> Contact forms -> Submit a complaint.
or you can also go on this page https://fizz.ca/en/contact-us and wait for the chat bubble to appear .You need to be logged in and be within their business hours which are Monday to Friday from 7 a.m. to 10 p.m. EST, weekends and holidays from 10 a.m. to 6 p.m. EST.
Else you can contact them on facebook messenger https://www.messenger.com/t/fizzca

E S.

Did you figure it out? You should message Fizz on the Fizz chat bubble or FB messenger if it's not resolved.

Whizz

Hello Yousuf,
So sorry for the inconvenience.
We would like to discuss it with you, if you are interested, you can contact us via chat or via Facebook Messenger and we will take a look.
Have a lovely day.
Ionut