Why it says i dont have data in my plan when i try to use my data ?

TrainFood

i just activated my plan like 5min ago but i tried using my data and when i go on a website it says You dont have data in your plan you cant use data.. But I have data it even shows on the website. Is it too soon to use?

M H. 1556

Since you just activated your plan it might take some time for it to work, try restarting your phone and applying the APN settings in the link below
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Sam P. #1182

if you have an iPhone make sure you update to the latest iOS 12

Ann H.

I just got other line last night. I bought 1G data this time. It doesn't work neither. It's iphone SE. From research I did online, it looks like I need upgrade firmware to IOS 12.1 . Will do it tonight and update here. If you're using iphone, try to upgrade firmware and see if it works.

Marc H. #309

You need to set up apn to be able to connect to their network.

Danton

If you are porting your number over, data might take a little longer. Make sure you update yur apn settings on android or your carrier settings on iOS. To do it on iOS, open settings > general > about and you’ll get a pop up asking to update it.

Whizz

Hi,
I can't seem to find an active plan on your account, William.
Can you please contact us via chat or facebook messenger with your email address or phone number, so we can check your account?
Luciana