Upgrades! Permanent or valid for 2 years only?
So it seems that there are conflicting information on the fizz website, it appears that on some pages it's stated that upgrades are permanent and on others it's stated that they are available for 2 years (24 months) only, this should be corrected since permanent doesn't mean 2 years.
I added some screenshots to indicate the difference between the statements made.
Answers
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yes, we want to know
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Going by how other carrier works, I have a feeling its going to be two years.23
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Fizz really does need to decide and make an official statement. Permanent and two years are two very different things.25
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I agree. It will probably be 2 years but we still need the official statement from Fizz.22
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Also, can you keep today's price for voicemail or will you be charged whatever price it will be in 2years22
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It's permanent. Because I want it to be.24
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"Bonuses are attached to your user account and cannot be exchanged or given to a third party. Bonuses have no monetary value and we may change the number of bonuses awarded at any time and without notice."
extract from https://fizz.ca/en/my-rewards-policy
Cheers
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It states upgrades are permanent, then they should be permanent.22
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It would suck to lose something after 2 years after you worked so hard for it.19
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is it all upgrades the same 2yrs? I just sign up and there is a 250MB upgrade. After I upgraded, it show in my usage page the 250MB upgrade is valid for 90days. Does that mean the 1st upgrade it only good for 3months?
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John, I think that refers to the expiry of using the bonus. Once used, it's good for 2 years. I'm not 100% sure though.21
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@John D. Since I used up my 250 mb already, I can't see the "90 days" in my Usage Page, but it shouldn't be the case. It should be active for 2 years. Perhaps, the "90 days" refer to the rollover?
@Amir H. You are right, it's good for 2 years from the date you add it to your plan. So if you activated your 250 mb Upgrade before your Voicemail Upgrade, your 250 mb would expire first.
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Official statement from Fizz when I contacted them via e-mail:
"Hello Emre,
Thank you for reporting this issue.
The correct information is the one that appears on our [main] website, every upgrade is valid for two years from the date you apply it. I will forward a ticket to the specialized team in order to solve this situation.
Following the resolution, you will be contacted via e-mail at the address *********@********.com.
Have a nice day.
Ionut"21 -
I would assume that the slot will be automatically released and make place for another upgrade to be applied after 2 yrs.18
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It kinda sucks cuz if you unlock all the gbs upgrades at the start of the year and only use like 2/5 then you lose the other 3 after 3 months lol and when the 2 years are up you basically have nothing to replace it with since it takes forever to upgrade10
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I think the right move on their part is to mark upgrades replaceable, even if it's at the cost of losing the first one. Just a matter of how long it takes them to figure that out.10
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I asked the question today. I was told the bonuses were permanent if applied but if unused, would expire in 24 months. She probably had it wrong as it does not make sense what she said.6
