Why I cannot dial to 1 number in particular?

franco Pellicciotti

I transferred to Fizz yesterday. I am able to place calls and receive calls, however, I am not able to dial one number in particular. It states that the call cannot be completed as dialed and to check the number.
I can call that number from other land lines and phones, just not with Fizz.

JROCK

The number you're trying to dial starts with which prefix? Is it a 1-800 number?

franco Pellicciotti

It starts with 514.

Mario_FQDZA

Is there anything special about that number? Like is it a fax? Is it a pager? A VoIP number?

franco Pellicciotti

It is from Ooma.
I noticed that they person can call my number, but I cannot dial theirs.
The weird thing is that I have a VoIP number for my land land line which I have no problems dial to.

Whizz

Hello Franco,
I'm sorry for this inconvenient. I have taken care of this situation. A ticket was open for your acount. You wil be contacted in the shortest time possible by e-mail wants a solution is found.
We remain at your disposal for any other questions.
Thank you for contacting us.
Have a great day!
Georgiana

franco Pellicciotti

Thank you. Can you please send me the ticket number? Or, how do I see the status of the ticket?

franco Pellicciotti

Any update? I have not received any emails and it is ridiculous that I cannot call a local 514 number.

Whizz

Hello Franco,
Sorry for the inconvenience.
Our team works to solve your situation and your situation will be solved as soon as possible. Don't worry all the situation will be fixed.
Thank you for your understanding.
We remain at your disposal.
Stefania

franco Pellicciotti

More than a week and still no update.

J. S.

Another week with no update. Is it still an issue?

Mario_FQDZA

If it is still an issue, it's probably because you are trying to reach an Ooma number which is a VoIP provider. It should get fixed eventually but it's probably not a high priority.

franco Pellicciotti

I’ve dialed other voip number and they work. And you are saying that a mobile cell company is not giving priority to making phone calls? If this is the case, they need to revisit why they are in business.