Why my voicemail is not working?

Juan Medina

I have 2 lines with Voicemail activated; when I call from each of them to the other one, will supposedly send me to voicemail (I already did the setup of both voicemail) but instead, it says something like: your current plan does not have this option enabled, please modify it on the web portal.
Also, when someone outside Fizz calls me, it receives a message (when trying to enter to the voicemail) saying that, my number is not on service.

FizzWiggler G.

Voicemail on one of my phones is working fine; whether you call from Fizz or another network. Calls in and out are working fine too on this number.
On the other line; voicemail is not working but calls in and out are.
It's a strange one but I am sure they are working on it since there are quite a few posts about this at this stage.
FizzWiggler

David R. 258

I'm having the same problem. Everything works except Voicemail. I can access the Voicemail, but when people call me and I don't answer, it says that my number is not in service.

RobertTS

#MeToo and it's been almost a week since the first notifications and still no Wizz around.

Samuel Comtois

I guess they experiencing problem. Do you try to verify if your "Call fowarding" setting on your cell phone, the options (forward when busy / unanswered / unreacheble) are set to +15146470999

RobertTS

Of course I checked it again all 3 (forward when busy, unreachable and unanswered), it was changed automatically after activation and once again, worked fine until last week.

FizzWiggler G.

Hello,
I tried both my lines under each circumstance - busy, unreachable and no answer.
Voicemail on both phones under each circumstance is working fine.
I reckon there was a charging issue on the actual voicemail calls so they suspended the service until this was sorted. I say this since, I saw something somewhere else saying someone was being charged for the individual call - which should not be the case.
Anyhow - if anyone is experiencing anything different to me, let the world know here.
FizzWiggler

Whizz

Thanks, FizzWiggler - for sharing your experience - it's greatly appreciated!
-Community Team

Whizz

Hi Robert,
I can see that this was already sent to our specialised team and we'll do our best to have it done as soon as possible. I assure you that you'll get the best solution.
We remain here for further questions
Have a nice day.
Corina