Why does the system says that my number is unrecognized when I try to access my voicemail?

Martin L. 128

My voicemail is activated in my account and when I old down the 1 to access the voicemail, It says Welcome to your fizz voicemail .. then after selecting the language I get it seems you are calling from an unknown number. It then asks me to enter a number. Finally when I enter my number is says that the number is not valid.

Simon P. 135

I'm having an issue that sounds like it could be related - out of curiosity did you port your number from another carrier or create a new number?

Martin L. 141

Ported from Videotron.

Whizz

Hi Martin,
Here's how you can set up your voicemail: https://fizz.ca/en/faq/how-do-i-set-up-my-voice-mail.
If you still encounter an issue, do not hesitate to contact us via chat. A chat bubble will appear in the right corner of the the page I just gave you.
Andreea

R S.

I have this too when my sim is in a dumb-phone but works when in smartphone, maybe its related to FizzEXT?

Michael B. #2463

How do I contact FIZZ. My voicemail used to work. Now when I try to check my voicemail it give me the message "your phone number is not recognized".

Mike

I will suggest to contact the support, here we are normal user that can talk about our experience.
You can pick one of these methods:
- Facebook (interactive with a delay)
- The chat https://fizz.ca/en/contact-us (interactive)
- My Profile -> Contact forms (Passive, Send a request wait for the feedback)