Gabriele G. ✭✭

Thank you so much to both of you!!!

I checked my account and they actually match. That’s strange but if it doesn’t create a problem I would not be worried. I hope this help!

Kudos given!

Since it is not the first time, I would suggest to contact the support explaining the situation. Just to make sure that the next time someone will show up!

You can pay through you account. Just go to my plans, mange plan, payment method and use the make payment now button.

Yes you can, follow Stefan’s link.

What type of phone do you have? And how old is it? If you do a 2 hours call, or browse on the internet for 2 hours, it sounds normal that the phone heats up. However, if it warms up just because it is connected to the LTE network, it might be an hardware problem of the phone.

I would try to re-install the app again. If it doesn't work, maybe try to contact the Fizz support through your account or Facebook. Hope this helps!

I'm sorry for what happened, hope now everything is back on track!

Follow the others suggestions and let us know if you could find it!

I don't think Fizz offers a VPN service but you may try to couple a router with your Fizz modem to solve the problem.

Mine paired and are working well. Maybe try to reset your modem and/or to disable the 5 GHz.

That's nice, good job Fizz!

I’m pretty sure MMS use mobile data. You can buy an add on though.

They should work, try to reset your modem, it may solve your issue. Hope this helps.

Hi Cristi, you are right, the Videotron map should work as Fizz use the same network.

No, since Fizz is a prepaid service, you pay at the activation and then every month same day of the activation.

You need to activate the SIM first.

Check the posting rules, I guess you broke one

Thanks for the info, for me it is working on an iPhone 11. Hope this helps!

Yeah, give the IMEI, it should solve your problem.

Yes, that’s such a relief!

Great, congratulations!

Hi Andrew, if you solved your problem, could you let us know what you did? It would help the others, thank you!

I think so, some times ago the iPhone 11 disappeared but then was re-stocked after a while, so I would say yes! I hope this helps.

I would contact Fizz support through your account or Facebook.

You have to wait until the next billing cycle. If it is not apply the next month, contact the Fizz support.

Maybe the caller is hiding his number. Otherwise check your phone settings.

Check in her account that the add on is active, maybe something went wrong tans the purchase was not finalized. If this is not the case, try to contact the support, they should be able to help.

Hi Leya, it is very easy! Just go on the Fizz website, pick your plan and then choose transfer number! They will guide through the procedure.