I didn’t get my pin for my voicemail. I can’t access my voicemail. I can’t seem to contact Fizz

Loulou19

I just switched to Fizz. I didn’t receive a pin for my voicemail and can’t set it up. If I call my voicemail, it says a problem occured/ I’m calling from an unknown number. Can’t figure out how to contact Fizz. Please help!

Thanks

Dapfizzer

@Loulou19

Hi,

modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail). 

IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected.

Source: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail#3

Whizz

Hello Loulou19,

Thank you for reaching us.
I am sorry to hear about this situation.
I just verified your plan and it does not have a voicemail included.  
If you wish to have this option, you can make a plan change from your Fizz account My plans > manage plan > adjust plan.
Here you can find more information if necessary: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan
Any changes you will make will be applied once the plan renews.

Have a lovely day,
-Alex

Dapfizzer

@Loulou19

And here's how to contact Fizz’s customer service team directly. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Loulou19

@Dapfizzer

Thanks. I tried all that but still doesn’t work.. 😞

Dapfizzer

@Loulou19

For this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.

In order to make that PIN's change, you can try the maneuver using a private window, either in incognito mode, also empty your history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.