Why my updates didn't work after I adjusted my internet plan?

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Yang
Yang Posts: 4 ✭✭
edited July 2021 in Internet

I adjusted my internet plan from 30M to 120M, I reached level 4 rewards, so I have $4 rebate, but you charged $50+tax, why the $2+$2 rebate didn't work?

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  • Pier-Olivier N. #32587
    Pier-Olivier N. #32587 Posts: 3 ✭✭
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    I had the same problem and I contact fizz. They create a ticket and affirm that was not intentional and they are going to refund me the 4$. I'm still in wait so I'll answer again when I have all the answer, but for now, I advice you to contact fizz

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  • ClientCG
    ClientCG Posts: 119 ✭✭
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    There is a delay for activating the rebate. Normally its only on the following month/invoice.

    You should see one of your rebate "pending activation" and the older one "pending removal"

  • Clara P. #26087
    Clara P. #26087 Posts: 39 ✭✭
    edited July 2021
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    Usually, the rebate only activates on the second cycle after the change. So you'll pay 50$ the next time you're charged after you've made de adjustment, and then it'll go down to 46$. I hope this helps!

  • Yang
    Yang Posts: 4 ✭✭
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    Thanks, Pier-Olivier, fizz created a ticket for me too, I guess they should improve their rewards system

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