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my credit card has been charged twice when i activated my sim card
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Jia W. #870
Messages 1 ✭✭
dans Mon compte Fizz
when i activated my sim card for phone number ending by 5666, first time i did it around 16:30 on 5th Dec. 2018 , waited it for about 13 hours, the phone did not work, so on 6th Dec. 2018 around 5:30, i tried to activated sim card again, this time i just waited few minutes, the phone works. but i check my credit card, has been charged twice, how and when can i get refund, thanks.
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Meilleure réponse
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Hi I suggest you contact fizz directly on Facebook messenger with this link: https://m.me/fizzca
They will be able to look into it13
Réponses
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Yes, you'll have to contact fizz directly via facebook chat, contact forms, or the elusive chat bubble to get them to refund it. If you cannot get a response from Fizz, your credit card company might be able to help with the double charge.11
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You should contact them via Facebook https://m.me/fizzca10
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Just curious what you were charged for? There's no activation fee.11
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Also are you sure it was a charge and not just a hold on your credit card?10
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To add to what Kenny is asking, if I recall, when I activated, I had one charge and one hold on my credit card. But if it's two charge it's definitely a mistake. You should contact them by chat or on Messenger.8
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Try 5 charges! I've been charged 5 times!1
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