Sergii C. ✭✭

Bonjour! Vous devez désinstaller Gestionnaire de SIM.

Hello! Please note, that if you are outside your coverage zone, you may need to activate mobile roaming data to use Internet on mobile.

Hi, You need to check My settings-Referral bonuses in your account Fizz. You need to find the words "I Used The Referral Code Of: <Name>" If all ok you'll receive it at your second month's billing.

Hello Qiang, If you have two separate accounts for Internet and Mobile and want to merge them, this is impossible. But you can unsubscribe on your account for the Home Internet and then activate an Internet plan with your mobile account. Then you'll have one account for mobile and internet. But you need to return a modem…

Hello Guy, If you need a Fizz sim card, you or your friends can take it free from Couche-tard and send it to you. https://community.fizz.ca/questions/2542775-can-free-sim-card-couche-tard-apps-know I think it will cost less than 10$ on-site and without address problems.

Hello Jonathan, Most phones have a built-in shortcut for changing your pin. So, for example, to change the default pin to 5555 you need just one command to type: **04*1234*5555*5555# where: 04-command code 1234 old pin 5555 new pin (must be typed twice) Of course, you also need to check the card that accompanies your new…

Hello Emmerick, Can you check My profile-Referral Bonuses section of your dashboard? If there are no information you can only share your referral code with your family and friends to earn more bonuses.

Hello Joanie! If you have a laptop you can just connect notebook and Wifi modem with ethernet cable included in the starter kit and then: 1- Open a web browser and navigate to 192.168.0.1 2- Connect using the following information: Username: cusadmin Password: xxxxxxxx (enter the new password you selected during initial…

Hello ZhiBing, Yes, when you change the plan you need to wait for the next cycle.

Dear Yulia Can you look at this guide https://fizz.ca/en/faq/i-m-outside-my-coverage-zone-and-my-mobile-data-isn-t-working-why and carefully check all points, especially activate mobile roaming data and verify APN settings? Best regards,

Hello David! Please check the phone settings to see the option "Show number" is on and call your friend with prefix *31#

Hello Jonathan! First of all, you need to open your Fizz account - My plans - Manage plan. Please chose Advanced Parameters there and look at the checkbox "No international calls". You should turn it OFF. I attached a screenshot of the parameters for you. Secondly, you must have active add-ons or funds in the Wallet.

Hi Philippe! You need to contact Fizz on any available methods. They can do it for you. For example on Facebook Messenger https://www.facebook.com/fizzca/ Sorry, but you cannot do it by yourself.

Hello ESAD! You need to login to your dashboard, then My plans-Manage, and there you can find all options. 1. to cancel the phone plan you need to click Unsubscribe. No returns for unused days. 2. to report about the lost phone you need to click Report my phone as lost/stolen. 3. if you need your number in the next few…

Hi Sacha! Please look at a short video https://fizz.ca/en/faq/what-are-fizz-network-settings-apn#4 Not at all times carrier settings are updating automatically, please try to do this manually.

Hi Sacha! You need to do a lot of checks with your iPhone6 to sure that all settings are correct: 1. Charge your iPhone6 battery to 100% and not unplug it during next steps 2. Update iOS on iPhone to the latest version. 3. Check Settings-General-About-Operator. It must be "Fizz 44.0" or more. 4. Check Settings-Cellular…

Hello SteveMtl! It means that there is technical call forwarding enabled on your number. To review it, you can use Settings menu in phone or special commands: *#21# to review universal call forwarding *#67# to review call forwarding when busy *#61# to review call forwarding when no answer *#62# to review call forwarding…

Here's the guide for you. Remember - you cannot transfer your number to an existing sim in any case. But on new - you must try. 1. Define one of your relatives for new sim activation, register him/her on the Fizz site. 2. Get a free new sim card in Couche-Tard…

Hello Dmitry! You can open a Koho card https://www.koho.ca/ or similar and it will work. Please avoid Vanilla Card, it doesn't work for Fizz services.

Sounds like somebody used your referral code earlier, when ordered a sim, but starts a contract on Saturday. I can confirm that I also started contract Saturday's evening with existing sim, but in the Referral Bonuses list I have 50$ pending.

Amazing! Thanks!

Hi all! Only till before January 6, 2021 referral bonus will be 50$ instead of the usual amount! Here's my code: A6QKX Enjoy!

Hello Olivia! Welcome to Fizz community!