Chris P. #37 ✭✭

Hey, yup as others have said, Fizz is a child brand of Videotron, they are built on the same infrastructure or a clone so it all uses the same coax lines. Most of the time, DSL (bell) lines can't handle the high transfer speeds so they are not in use for any plans above 10-15mbps.

Technically yes you can, but you will need to speak with the landlord of the appartment building as it is his/her building to decide whether to allow the cable installation people run some new wires. Unless you do already have a cable but its just not hooked up in the rogers/bell junction box, in that case, if you have…

Hi Quang, Fizz is a 100% digital company, they do seem to do some events in person, but not for technical support. If you have tried the instructions they told you, then please let them know that it did not work. This is a very common problem that I really hope they will fix soon.

Love the answer @Fizzy! :D

If you keep scrolling down on the page that Fizzy mentionned, it says default,mms,supl. (Fizzy has a more in depth answer)

Galina, please try the website Fizzy sent again. Maintenance seems to be done.

Salut, SVP contacter Fizz dans le chat sur la page d'aide, ou sur Facebook Messenger. Tu n'est pas la seule personne a rapporter ce probleme.

Hey @Whizz, Please take a look at the first line of the body paragraph on this page, https://fizz.ca/en/faq/found-mobile It says "Your plan will be reactivated as soon as soon as you submit the form linked above". It says as soon as soon.

Hi, not sure if they will make an app, I don't really see a reason as their website is mobile-ready. So all the content fits properly on any phone. But take a look at this https://www.google.com/amp/s/www.howtogeek.com/196087/how-to-add-websites-to-the-home-screen-on-any-smartphone-or-tablet/amp/

Comme les autres gens disent, je te recommende d'attendre une couple d'autres jours, si tu ne le recoit pas apres, communique avec le support soit sur la page d'aide ou par Facebook Messenger.

Honnetement, si les gens peuvent attendre jusqu'a la phase de stabilization soi finit, beaucoup moins de gens aurrait besoin de support technique.

Actually, upon trying it today, for me it goes through successfully on the website, but I never receive the sms

No problem Jack, I hope they can help you out.

Salut, SVP essayer ce que JOM a dit, si vela ne fonctionne pas, d'abord tu peut aller sur la page d'aide et utiliser la fonction chat ou bien utiliser Facebook Messenger.

Hmm. Hopefully Fizz knows about this, cause it's affecting most users including me.

Yup, as recommended by others, you should check with support to see what their official recommendation for this bug.

Salut! Avait tu une questions pour nous?

Ils on juste a rester sur la ligne, ca va quand meme dire le message suivant, mais apres ca devrait quand meme te rejoindre.

Salut, SVP envoyer ton message sur le forum Francais. Mais puisque tu l''a envoyer ici, je vais essayer de t'aider. Est-ce que ton forfait as du data? Si oui, est-ce qu'il est allumer?

Hi, alot of users have been experiencing the same issue as you, I'd recommend contacting Fizz either using the Chat function on the help page or by contacting them through Facebook Messenger, there isn't really much we can do to help you here on the forums.

Yup, system is quite buggy lately for the data usage. I'd rely more on what my phone says rather then what the dashboard says for the time being. It could also be that it just hasn't updated from the last month's usage.

As others mentioned, as long as you dont use the sim card on your account, this person will be able to use it to activate their own account.

Yes! I've received it and it actually went through today. I only had to pay 62 cents for this month's plan. Feels great! :D

So that we can help you out better, you'll need to provide us with a bit more information, like the provider, the model of the phone. Most configurations for VoIP phones are done by contacting you phone provider, not your internet service provider unless you are running the phones on a VLAN.

Yes, as Sergio mentioned, you'll need to contact Fizz support during their active hours. We are only traditional customers like you.

Hi, alot of people have been receiving this error message, I'd recommend contacting Fizz either by using the chat function on their help page or by using Facebook Messenger (The preferred way imo)

Strangely enough, I was also having an issue with sending MMS yesterday, but today it's going through perfectly fine.

Unfortunately at this point there isn't much way of telling if you did Infact type it wrong or if it's a mistake from their end, but also the referral program is currently suspended so no rewards will be allocated anyway.

For me it seemed to update exactly at midnight every day.

Thanks, that's great to know, ill be going to visit some family in the US in a couple months.