Fizz locked my number because I cannot add a credit card in payment method (reached limit problem, c
Answers
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Hi Quang,
Fizz is a 100% digital company, they do seem to do some events in person, but not for technical support. If you have tried the instructions they told you, then please let them know that it did not work. This is a very common problem that I really hope they will fix soon.8 -
Hi,
Fizz support needs to reset your limit.
You should contact Fizz support. You can send a message by facebook
https://facebook.com/fizzcaOr you can use Fizz chat. Make sure that:
- You're logged into your Fizz account.
You're active on a help page such as https://fizz.ca/en/contact-us- Simply click on the chat bubble that appears at the bottom on the right.
You're within the business hours: Monday to Friday from 8 a.m. to 9 p.m. (EST), weekends and holidays from 10 a.m. to 6 p.m. (EST).- You have disabled any ad blockers in your browser.
If the chat bubble does not appear, this means that the number of sessions waiting for our answers surpasses our processing capacity. If that happens, send us a private message via Facebook Messenger or Twitter.
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Once your limit has been reset, you should follow this advice from Fizz:
What payment methods can I use?
You can use Credit Card Visa or Mastercard, or Visa Debit to pay for your Fizz plan(s).
Other cards such as Debit Card, American Express (Amex), Dinners... are not accepted as payment methods.
The address and postal code that you associate with your credit card must be the same as the one you declare to your bank, otherwise payment method will be rejected.
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Contact Fizz support to have the limit reset. Facebook seems to be the best way to contact them.9
