Hello, I am adding a new plan to my Fizz account and requesting to transfer (port in) my phone numbe

2ZT64
2ZT64 Posts: 5 ✭✭
in My Mobile

Hello, I am adding a new plan to my Fizz account to request a transfer (port-in) of my other phone number.
Before completing the payment, I want to make sure that if the number transfer fails for ANY reason or cannot be completed, will I receive a full refund for the plan amount I paid? Thank you.

Answers

  • Use_code_VGTIB
    Use_code_VGTIB Posts: 2,971 ✭✭

    You can contact support via chat

    https://fizz.ca/en/support

  • G225 code IRSGE
    G225 code IRSGE Posts: 10,401 ✭✭
    edited 3:35AM

    Hi, the transfer has to be done from a mobile number and you shouldn't cancel your old provider until the transfer is complete. You need to keep the old SIM card for the transfer confirmation.

    https://fizz.ca/en/support via chat for this.

  • 2ZT64
    2ZT64 Posts: 5 ✭✭

    I found the answer after connecting with the support team. Because this is a prepaid service, there is no refund if the person doesn't plan to take a new number. Thank you, guys!

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