My internet connections keeps disconnecting..?
pointellier
Posts: 4 ✭
in Internet
Hi,
I have a been with Fizz since 2021, so 5 years now and I NEVER had a problem with them. Everything worked like a charm!
After upgrading my plan to the 400mbps and then 940mbps, the internet became a little strange. I would get disconnected a few seconds and it would come back. After a while, this problem evolved into something really unreliable. I lose connection at random moments with NO explanation! I could be watching a show, in a call with someone or playing a game, I WOULD GET DISCONNECTED!
After understanding I had a problem, I checked online and tried ALL (and when I say ALL, I mean it) the fixes that Fizz recommends to fix this type of problem. NOTHING! Nothing worked and then I decided to contact support. After chatting a bit, they made me do the SAME things over and over again which made me frustrated since I know how these things work. I still did them hoping it would be like magic and fix itself. Still nothing! After chatting a litte more, they escalated the ticket and someone from Fizz told me that «Everything looks fine, your connection is all good and we see that the modem is connected»...
After seeing that mail I thought that I was in wrong. I looked back and I clearly explained that m problem was with connectivity (because I lose connection, not only wireless, wired too!).
The technician also said that I would NOT BE ABLE to get a new Wi-Fi 6 modem because they were for the new customers!? Just so you know, I have the 940mbps plan and this plan advertised as coming with the Wi-Fi 6 modem. You can go check on Fizz internet plans tab!
I recontacted the support and the employee told me, after making me do all the same fixes again, that she would send a technician. I was happy but not for long. Technician never came, no news and the problem is more unstable than ever.
Just now, as of writing in 05/04/2026, my connection went off 3 times in 1 hour...
I really need someone from Fizz to see this and fix my problem or if anybody knows how to get this fixed help me.
I have a been with Fizz since 2021, so 5 years now and I NEVER had a problem with them. Everything worked like a charm!
After upgrading my plan to the 400mbps and then 940mbps, the internet became a little strange. I would get disconnected a few seconds and it would come back. After a while, this problem evolved into something really unreliable. I lose connection at random moments with NO explanation! I could be watching a show, in a call with someone or playing a game, I WOULD GET DISCONNECTED!
After understanding I had a problem, I checked online and tried ALL (and when I say ALL, I mean it) the fixes that Fizz recommends to fix this type of problem. NOTHING! Nothing worked and then I decided to contact support. After chatting a bit, they made me do the SAME things over and over again which made me frustrated since I know how these things work. I still did them hoping it would be like magic and fix itself. Still nothing! After chatting a litte more, they escalated the ticket and someone from Fizz told me that «Everything looks fine, your connection is all good and we see that the modem is connected»...
After seeing that mail I thought that I was in wrong. I looked back and I clearly explained that m problem was with connectivity (because I lose connection, not only wireless, wired too!).
The technician also said that I would NOT BE ABLE to get a new Wi-Fi 6 modem because they were for the new customers!? Just so you know, I have the 940mbps plan and this plan advertised as coming with the Wi-Fi 6 modem. You can go check on Fizz internet plans tab!
I recontacted the support and the employee told me, after making me do all the same fixes again, that she would send a technician. I was happy but not for long. Technician never came, no news and the problem is more unstable than ever.
Just now, as of writing in 05/04/2026, my connection went off 3 times in 1 hour...
I really need someone from Fizz to see this and fix my problem or if anybody knows how to get this fixed help me.
0
Answers
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Hello @pointellier ,
We are sorry for the issue encountered.
In order to assist you better, we kindly invite you to contact us by chat, to be able to investigate further and provide you assistance in real time. To chat with us:https://fizz.ca/en/support
Please consult our FAQ too:https://fizz.ca/en/faq/my-wi-fi-network-not-working-its-slow-or-it-cuts-what-do-i-do
Thank you for your kind understanding.
Have a nice day!
-Simona, Community Moderator0
This discussion has been closed.